Q: Are services covered by insurance?

A: Yes, depending on type of insurance and policy. Generally, outpatient counseling services are covered with a co-payment. Deductible or out-of-network factors do apply  .

Q: Do I pay anything with Medicaid insurance?

A: There is no personal payment for children; Adults have a $3.00 copay.

Q: Are sessions kept confidential?

A: Yes, all counseling sessions are confidential unless required otherwise to disclose by law. Times when certain information is required to be disclosed is with a risk of child/elder abuse, neglect, risk of harm to self or another (suicide or homicidal thoughts), subpoena or court order. Disclosure forms are available for voluntary consent to disclose to primary care, physicians, schools, other family members, etc.

Q: How long are sessions and how often do we meet?

A: Sessions generally range from 40-60 minutes. The frequency with meeting will depend upon the arrangement made with your therapist. This is not a permanent arrangement, but a guide based on urgency and scheduling availability. Most like to schedule weekly or bi-weekly to start and phase out as progress is made.

Q: Do I need a referral to start therapy?

A: This depends on the type of insurance. Minor children with Medicaid insurance need a primary care referral for therapy. Adults with Medicaid do not need a referral. Private insurances generally do not require a referral to start therapy.

Q: How do I change therapists if I don't connect with mine?

A: Talking to your therapist about this concern should be considered first. Therapists are here to help and should always respect you and your decisions about your care. Our therapists will simply note your concerns and desire to change, and work with you on options within or beyond the practice. Your therapist can provide you with the contact information of other providers and assist with a referral if needed.

Q: Should I worry about being pressured to answer questions in therapy?

A: No, therapists are here to help you explore and process your thoughts and emotions, not to pressure you. Concerns about this should be addressed with the therapist or an administrator/supervisor associated with the practice.

Q: Who do I call if worried about my child's safety?

A: If your child is in a safe place now and expressing suicidal thoughts, for example, mobile crisis would be a great resource to call. A therapist will come to your house and assess the situation further and help determine the next course of care, which could be inpatient hospitalization. Dialing 911 for law enforcement support may be indicated if unable to physically observe your child and secure safety. Generally, law enforcement can respond quickly for safety stabilization and involve mobile crisis. However, every situation is unique and you should use your best judgement at the time establish safety first.

Q: My child does not want to go...what do I do?

A: This would be an opportunity to express the importance for you, your child, and the family. Try to soften any blame your child may be feeling, and focus on the whole family. If your child is nervous about therapy itself, it would be good to reassure him/her that you will be present, and the first session is just to see if you & family feel comfortable and want to continue.